Refund and Returns Policy

At STM Creation, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our Refund and Returns Policy below to understand our terms and procedures.

Returns

• Eligibility: To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
• Return Period: Returns are accepted within 30 days of the purchase date.
• Non-Returnable Items: Custom-made or personalized items are not eligible for return unless they arrive damaged or defective.

Process

1. Initiate a Return: Contact our customer support team with your order details to initiate the return.
2. Approval: Once your return request is approved, we’ll provide you with a return shipping address and further instructions.
3. Shipping: You are responsible for covering the cost of return shipping unless the product was damaged or defective upon arrival.

Refunds

• Inspection and Processing: After we receive your return, our team will inspect the item and process the refund within 7-10 business days.
• Refund Method: Refunds will be issued to your original payment method.
• Partial Refunds: In some cases, partial refunds may be granted for items returned with minor wear or missing parts not due to our error.

Exchanges

If you received a damaged or defective item, please contact us immediately. We will arrange for an exchange at no additional cost.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

1. Check with your bank or credit card provider, as processing times can vary.
2. Contact us if you still have not received your refund, and we will assist you further.

Contact Us

For any questions or concerns regarding our Refund and Returns Policy, feel free to reach out to our customer support team. We’re here to help and ensure you’re satisfied with your experience at STM Creation.